Privacy Policy

Last Updated: December 19, 2025

Ozwin Casino takes your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our gaming platform. We're committed to maintaining the trust you place in us by handling your data responsibly and transparently.

By creating an account and using Ozwin Casino services, you agree to the data practices described in this policy. We encourage you to read this document carefully to understand what information we gather and how we use it to provide you with a secure, enjoyable gaming experience.

Information We Collect

To provide our gaming services, maintain account security, and comply with regulatory requirements, we collect several types of information from players. Understanding what data we gather and why helps you make informed decisions about using our platform.

Personal Identification Information

When you register at Ozwin Casino, we collect basic personal details that identify you as an individual and verify you meet legal age requirements for gambling. This information includes:

• Full Legal Name – As it appears on your government-issued identification
• Date of Birth – To verify you're 18 years or older
• Gender – For account personalization and demographic purposes
• Email Address – Primary communication channel for account updates
• Phone Number – Secondary contact method and two-factor authentication
• Residential Address – For verification and compliance with regional restrictions
• Country and State – To ensure we can legally serve players in your jurisdiction

Financial and Payment Information

Processing deposits and withdrawals requires collecting payment-related data. We handle this information with extreme care and never store complete credit card numbers on our servers:

• Payment Method Details – Card numbers (last 4 digits only), e-wallet addresses, bank account information
• Transaction History – Records of deposits, withdrawals, and their amounts
• Billing Address – For payment verification and fraud prevention
• Cryptocurrency Wallet Addresses – For processing crypto deposits and withdrawals

Verification Documents

Before processing your first withdrawal, we collect identity verification documents to prevent fraud, money laundering, and underage gambling. These documents typically include:

• Government-issued photo ID (driver's license, passport, or national ID card)
• Proof of address (utility bill, bank statement, or government correspondence dated within 3 months)
• Payment method verification (credit card photos with middle digits obscured, bank statements)

Automatic Data Collection

Like most websites, we automatically collect certain technical information when you visit our platform. This data helps us improve performance, troubleshoot issues, and enhance user experience:

How We Use Your Information

Every piece of data we collect serves specific purposes related to operating a secure, legal online casino. We don't gather information for the sake of it – each data point has a practical application that benefits you as a player or helps us meet regulatory requirements.

Account Management and Service Delivery

Your personal information enables us to create and maintain your casino account, providing you with seamless access to our gaming platform. We use your data to:

• Process your registration and create your player account
• Authenticate your identity when you log in
• Maintain your game history, balance, and bonus progress
• Provide customer support tailored to your specific account issues
• Remember your preferences, favorite games, and settings

Payment Processing

Financial transactions require careful handling of payment information. We use this data exclusively to:

• Process deposits to your casino account
• Execute withdrawal requests to your chosen payment method
• Verify payment method ownership
• Detect and prevent fraudulent transactions
• Generate transaction receipts and statements

Legal Compliance and Security

Operating a licensed online casino requires strict adherence to regulatory standards. We use your information to:

• Verify you're 18 years or older and eligible to gamble
• Confirm you're located in a jurisdiction where we can legally operate
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Respond to legal requests from authorities when required by law
• Detect and prevent fraud, collusion, or other prohibited activities
• Protect against unauthorized account access

Communication and Marketing

With your consent, we use your contact information to send relevant communications:

• Transactional Emails – Deposit confirmations, withdrawal approvals, password resets (mandatory)
• Promotional Offers – Bonus announcements, free spins, tournament invitations (optional, opt-in)
• Account Updates – Security notifications, policy changes, important announcements (mandatory)
• Responsible Gaming – Reminders about setting limits or taking breaks (mandatory)

You can unsubscribe from promotional emails at any time through the link at the bottom of each message. Transactional and security emails cannot be disabled as they're essential to account operation.

How We Share Your Information

We don't sell, rent, or trade your personal information to third parties for their marketing purposes. However, running a secure online casino requires sharing certain data with trusted service providers and, when legally obligated, with regulatory authorities.

Third-Party Service Providers

We partner with specialized companies to handle specific aspects of our operation. These providers receive only the information necessary to perform their services and are contractually bound to protect your data:

Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with court orders, subpoenas, or legal processes
• Respond to lawful requests from regulatory authorities
• Enforce our Terms and Conditions or investigate violations
• Protect the rights, property, or safety of Ozwin Casino, our players, or the public
• Detect, prevent, or address fraud, security, or technical issues

Data Security Measures

Ozwin Casino employs multiple layers of security to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction. While no online system is 100% impenetrable, we implement industry-standard protections that significantly minimize risks.

Technical Security

• SSL Encryption – 256-bit SSL certificates encrypt all data transmitted between your device and our servers
• Secure Servers – Data stored on protected servers with firewall protection and intrusion detection
• Access Controls – Strict employee access restrictions, with data visible only to authorized personnel
• Regular Audits – Security assessments and penetration testing to identify vulnerabilities
• Data Backups – Regular encrypted backups to prevent data loss

Payment Security

Financial transactions receive extra protection. We never store complete credit card numbers on our servers – payment data goes directly to PCI-DSS compliant payment processors. Cryptocurrency transactions use blockchain technology, providing inherent security through decentralized verification.

Account Security

You play a crucial role in protecting your account. Follow these best practices:

• Create strong, unique passwords combining letters, numbers, and symbols
• Enable two-factor authentication for additional login protection
• Never share your password or login credentials with anyone
• Log out when using shared or public devices
• Monitor your account activity for unauthorized transactions
• Contact support immediately if you suspect account compromise

Cookies and Tracking Technologies

Ozwin Casino uses cookies and similar technologies to enhance your gaming experience, remember your preferences, and analyze how players use our platform. Understanding these technologies helps you make informed decisions about your privacy.

Types of Cookies We Use

Essential cookies are necessary for the casino to function and cannot be disabled. You can control optional cookies through your browser settings, though disabling them may affect functionality.

How Long We Keep Your Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active Accounts – Data retained while your account remains active and for 7 years after closure (regulatory requirement)
• Transaction Records – Financial transactions kept for 7 years to comply with anti-money laundering laws
• Verification Documents – ID copies stored for 7 years after account closure
• Marketing Data – Deleted within 30 days of unsubscribing from promotional communications
• Technical Logs – Server logs and analytics data typically retained for 90 days

Your Privacy Rights

You have several rights regarding your personal data. We respect these rights and provide mechanisms to exercise them easily.

Access and Correction

You can access most of your personal information through your account dashboard. To request a complete copy of all data we hold about you, or to correct inaccurate information, contact our support team.

Data Portability

You have the right to receive your personal data in a structured, commonly used format. We can provide your information as a downloadable file upon request.

Deletion Requests

You can request deletion of your account and personal data. However, we must retain certain information for legal compliance (regulatory requirements typically mandate 7-year retention of gambling records). After this period, data is permanently deleted.

Marketing Opt-Out

Unsubscribe from promotional emails by clicking the unsubscribe link in any marketing message, or adjust your communication preferences in your account settings. Note that you'll still receive essential transactional and security-related emails.

Complaints

If you're unhappy with how we handle your data, contact our Data Protection Officer first. If unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Children's Privacy

Ozwin Casino strictly prohibits underage gambling. Our services are available only to individuals aged 18 years or older. We do not knowingly collect personal information from anyone under 18.

If we discover that someone under 18 has created an account, we immediately close the account, void any gameplay, confiscate deposits, and delete all associated personal information. If you believe a minor has accessed our services, contact us immediately so we can take appropriate action.

International Data Transfers

Ozwin Casino operates internationally, which means your data may be transferred to and processed in countries outside Australia. We ensure all international transfers comply with applicable data protection laws and implement appropriate safeguards:

• Standard contractual clauses approved by regulatory authorities
• Ensuring recipient countries have adequate data protection laws
• Obtaining your explicit consent where required
• Maintaining the same level of protection regardless of data location

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through:

• Email notification to your registered address
• Prominent notice on our website
• Pop-up notification when you next log in

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top shows when changes were last made.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we're here to help: